Support

Online Bidding

• Can I transfer my previous buying history to the new bidding system?
• How will I know if my registration has been approved?
• I didn’t receive the verification email or SMS. What should I do?
• Will I know if I'm outbid?
• How do I create a new bidding account?
• Why do I need to create a bidding account?
• I registered but can't place a bid.  What's happening: 
• I can log in, but I don’t see any auctions to bid in. Why?
• Can I use my phone or tablet to bid?
• Do I need to register separately for each auction?
• Why is my registration still pending? 
• How will I know when I'm approved to bid?
• I created an account - why can't I bid yet?
• My password isn't working - how do I reset it?
• I didn't get my verification email. What should I do? 
• Why do I need to verify my email and mobile number? 
• How do I register to bid online?
• I'm having trouble resetting my password
• How do I pay for items I’ve won?
• What is my online bidding limit and can I increase it?
• When can I start placing bids online?
• How does absentee bidding work?
• Can I bid live during the auction?
• How can I track the lots I’ve bid on?
• What should I do if I have connection issues?
• Is there a cost to register?
• Who do I contact if I need help?
• Can Abbeys register me over the phone?
• I can’t log into my account—what should I do?
• Can I register to bid after the auction has started?
• Why was my registration declined?
• My registration is pending. What does that mean?
• Does creating an account automatically register me to bid?
• How do I reset my password?
• Can more than one person use the same email to register?